FAQ's

How can I contact Gntlerelief?
Our customer service email is support@gntlerelief.com. Our team will get back to you within 24 hours!

How long does it take to receive my order?
Orders to the USA typically take about 1-3 business days to ship and up to 2-3 weeks to arrive once shipped.Orders to all other countries will arrive within 2-4 weeks.

Can I exchange an item?
YES! Please email support@gntlerelief.com with your name, order number, and reason for exchanging. Exchanges must be made within 30 days from the date your item was delivered.

Do you offer refunds?
ABSOLUTELY! We are committed to your satisfaction. If you don’t love your purchase, we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email support@gntlerelief.com.

Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.